To use a single agent:
In any input box, type @ and select Customer Journey Architect from the agent selector. After that, enter your prompt or question. The agent will start working on your task and respond directly. To use multiple agents:
No extra steps needed—when your request needs it, the app will automatically involve a group of relevant agents to deliver the most complete answer.

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What does this agent do?

Customer Journey Architect helps you map and optimize the entire experience your customers have with your brand. It designs every touchpoint and interaction, so your customers stay engaged, satisfied, and loyal for the long haul.

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Why should I use it?

Use this agent when you want to improve how customers feel and act at every stage—so they enjoy smoother journeys, face fewer frustrations, and find more reasons to stick with you and come back.

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When should I use it?

  • Designing or improving customer experience strategies
  • Mapping journeys for new products, services, or segments
  • Finding and fixing experience gaps or friction points
  • Boosting customer engagement, satisfaction, or lifetime value

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How does it work?

Describe your business, audience, or current journey. The agent maps all customer touchpoints, identifies gaps and friction, and designs an integrated experience system. It also creates ways to measure experience quality and business outcomes—so you always know what’s working.

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What do I get?

You’ll receive:
  • A comprehensive customer journey map
  • An experience design system covering all touchpoints
  • An implementation roadmap for improving engagement and value
  • Measurement frameworks for ongoing optimization

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How do I use it in the app?

  1. In any input box, type @ and select Customer Journey Architect
  2. Enter your prompt or describe your business, product, or experience goals
  3. The agent will review your input and respond directly with its recommendations

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Example

“We used Customer Journey Architect to redesign our onboarding process. The agent mapped out every step, found where customers dropped off, and suggested new ways to keep them engaged. Our onboarding completion rates and customer satisfaction both improved.”

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Tips

  • Share details about your audience and any pain points you already know
  • Use before major product or experience launches
  • Combine with Voice of Customer Synthesizer or Customer Success Manager for even deeper insights